Mzansi Marketplace Seller Program - Terms & Privacy

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Key Terms at a Glance

  • You must provide accurate products listings and comply with CPA.
  • Payments are processed securely via Yoco, with fees based on your plan.
  • Your data is protected under POPIA with AES-256 encryption.
  • Contact support for disputes or inquiries.

Terms and Conditions

Last Updated: 4 June 2025

Welcome to Mzansi Marketplace Seller Program. By registering as a Seller, you agree to these Terms and Conditions, forming a legally binding agreement with Mzansi Marketplace ("Platform"), a South African registered company. These terms govern your use of the Platform for listing, selling, and managing transactions.

We comply with the Consumer Protection Act (CPA) No. 68 of 2008, Protection of Personal Information Act (POPIA) No. 4 of 2013, and Electronic Communications and Transactions Act (ECTA) No. 25 of 2002.

1. Seller Eligibility

You must be at least 18 years old and provide accurate business and personal details during registration, including ID verification. Misrepresentation leads to immediate termination.

2. Seller Responsibilities

You are responsible for:

  • Accurate and honest products listings, per National Consumer Commission v Takealot (2021), avoiding misleading claims.
  • Ensuring products meet safety and quality standards under the CPA.
  • Processing, fulfilling, and delivering orders promptly.
  • Handling returns and refunds per your policy, compliant with CPA Section 56.
  • Complying with POPIA when handling buyer data, obtaining consent before sharing.

3. Payments and Fees

Payments are processed via Yoco, with funds held until withdrawal. You’ll link a valid bank account for payouts, subject to commission fees based on your Subscription Plan (viewable in your Dashboard). Withdrawals are secure, with AES-256 encryption, and processed within 72 hours.

4. Platform Role

The Platform is an intermediary, not responsible for products quality, fulfillment, or delivery disputes. We facilitate communication and process payments but are not liable for seller-buyer disputes.

5. Termination

We may terminate your account for violations like fraud or misleading listings. You may terminate by contacting support, settling pending orders. Data is retained for 5 years post-termination per the Tax Administration Act.

6. Dispute Resolution

Resolve disputes with buyers directly. If unresolved, escalate to support for mediation under CPA. Unresolved disputes may proceed to the Arbitration Foundation of South Africa (AFSA). Contact the Consumer Goods and Services Ombud at info@cgsosa.co.za.

7. Amendments

We may update these terms, notifying you via email or Dashboard with 30 days’ notice per CPA. Continued use constitutes acceptance.

Version 1.0, Last Updated: 4 June 2025. View changelog for updates.

Frequently Asked Questions

How are my payments processed?

Payments are securely processed via Yoco, held by the Platform, and disbursed to your bank account upon withdrawal request, typically within 72 hours.

How is my data protected?

We use AES-256 encryption and comply with POPIA. Your data is stored securely, and breaches are reported within 72 hours with protective steps.

What happens in a buyer dispute?

Resolve disputes directly with buyers. If unresolved, escalate to support for mediation. We aim to respond within 5 business days.

Can I update my listings?

Yes, you can update listings via your Dashboard at any time, ensuring accuracy and compliance with CPA.

Contact Support

Email Support

Send queries to support@mzansimarketplace.co.za. Response within 24 hours.

Instant Support

Chat on WhatsApp: +27 67 188 8429 (9 AM–5 PM SAST).