How Shipping Costs Are Calculated
Shipping costs are calculated using information supplied by the seller, including the product weight and dimensions, together with the buyer's delivery address and the courier service selected during checkout.
Why Product Dimensions Matter
Accurate product weight, length, width and height help ensure courier services calculate the correct delivery cost. Incorrect measurements may result in inaccurate shipping charges or delivery delays.
Courier Options
Depending on your delivery location and the seller's shipping configuration, one or more courier services may be available. Available delivery options, estimated delivery times and shipping costs are displayed before you complete your purchase.
Delivery Estimates
Estimated delivery times are provided by the available courier services and may vary depending on your location, weekends, public holidays and the seller's handling time.
Shipping Multiple Products
If you purchase multiple products from the same seller, shipping charges may be combined where applicable. Orders placed with different sellers are processed separately and may have separate delivery charges.
Free Shipping
Some sellers may choose to offer free shipping on selected products or promotional offers. Where available, free shipping will be clearly displayed on the product page and during checkout.
Tracking Your Delivery
Once your order has been dispatched, you can monitor its progress from your "My Orders" page. Delivery updates are also sent through email and push notifications when available.
Need Assistance?
If you have questions about your delivery or shipping costs after placing an order, you can contact the seller securely through the Mzansi Marketplace messaging system or reach out to our support team for assistance.