Find answers, guides, and support for buying, selling, shipping, payments, and managing your account.
Learn how to shop, checkout, and track your orders with ease.
Everything you need to start, manage, and grow your store.
Delivery options, courier partners, and shipping costs explained.
Payment methods, refunds, failed transactions, and invoices.
Returns, refunds, cancellations, and damaged items policy.
Manage your login, password, email, and account security.
Step-by-step guide to tracking your order from checkout to delivery.
Learn the requirements and process to start selling on Mzansi Marketplace.
Tips and best practices for listing your products effectively.
A breakdown of how shipping costs are calculated for buyers and sellers.
Our refund process explained from request to payment completion.
Update your details, password, and security settings in one place.
Register a seller account, complete the verification process, and set up your store. Once approved, you can start listing products immediately.
Log into your account, go to "My Orders", and click "Track Order". You will see real-time updates from our courier partners.
Orders can be cancelled within 1 hour of purchase or before the seller ships the item. Go to "My Orders" and select "Cancel Order".
Refunds are processed to your original payment method within 5-7 business days after the returned item is received and inspected.
We accept credit/debit cards, EFT, and selected mobile payment options. All transactions are secured with SSL encryption.
You can contact a seller directly through the product page by clicking "Contact Seller" or via the messaging section in your account.
Our guidelines for returning items and eligibility requirements.
Learn about refund timelines and how payments are processed back to you.
Information on delivery times, costs, and our trusted courier partners.
How we collect, use, and protect your personal information securely.
The rules and regulations for using the Mzansi Marketplace platform.
Guidelines, fees, and obligations for all marketplace sellers.
Shop with confidence with our money-back guarantee.
Secure checkout and encrypted payment processing.
Quickly report suspicious activity or fraudulent listings.
Review our list of items that cannot be sold on the platform.
Our dedicated support team is here to help you with any questions or concerns. Reach out and we'll get back to you as soon as possible.
support@mzansimarketplace.co.za
Business Hours
Monday – Friday
08:00 – 17:00
Expected Response
Within 24 Hours