Seller Guide

Everything you need to successfully start and grow your business on Mzansi Marketplace.

Step-by-step guide

  1. 1

    Create Your Seller Account

    Register as a seller by completing the seller application and providing accurate business or personal information.

  2. 2

    Verify Your Account

    Submit the required verification information so our team can review your application and activate your seller account.

  3. 3

    Complete Your Store Profile

    Add your store logo, banner, business description and contact information to build trust with potential customers.

  4. 4

    Configure Your Store

    Review your seller settings and ensure your store information is accurate before publishing products.

  5. 5

    Create Product Listings

    Add detailed product titles, descriptions, pricing, categories, images and product variants to help customers find your products.

  6. 6

    Add Stock & Shipping Information

    Keep your inventory up to date and enter accurate product weight and dimensions to ensure shipping costs are calculated correctly.

  7. 7

    Publish Your Products

    Once your products are complete, publish them so they become available to customers shopping on Mzansi Marketplace.

  8. 8

    Receive New Orders

    When customers purchase your products, you'll receive order notifications and can manage every order from your Seller Dashboard.

  9. 9

    Communicate With Buyers

    Use Mzansi Marketplace\'s secure in-app messaging system to answer customer questions and provide order updates without leaving the platform.

  10. 10

    Prepare Orders for Dispatch

    Package products securely and prepare them for collection or delivery according to your selected shipping process.

  11. 11

    Update Order Status

    Keep customers informed by updating order statuses as orders are processed, dispatched and completed.

  12. 12

    Manage Your Inventory

    Regularly update stock levels to avoid overselling and to ensure customers only purchase products that are available.

  13. 13

    Monitor Your Business

    Track your sales, orders, customer activity and overall store performance directly from your Seller Dashboard.

  14. 14

    Build Customer Trust

    Provide excellent customer service, respond to buyer enquiries promptly, dispatch orders on time and encourage satisfied customers to leave reviews.

  15. 15

    Grow Your Business

    Continue adding quality products, improving your listings and providing outstanding service to increase visibility, repeat customers and long-term sales.